CTCONTECHCONCEPT TO CREATION
THE DETAILS

Privacy Policy

Information about using this website and working with CTCONTECH.

1. Who We Are

CTCONTECH is a trading name of CTCON (Pty) Ltd, a web design and development company based in Cape Town, South Africa. Company Registration No: 2021/559551/07.

We build websites and provide web hosting services for small businesses. This Privacy Policy applies to our website and any services we provide.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact details — name, phone number, and email address, provided when you reach out to us.
  • Project details — information about your business and website requirements that you share during enquiries or project discussions.
  • Communication records — messages exchanged via email, WhatsApp, or phone for the purpose of delivering services.
  • Technical logs — IP address, browser type, and page visit data automatically collected by our hosting provider (Netlify) for security and performance purposes.
  • Form submissions — data submitted through the contact form on our website.

3. How We Collect It

  • Directly from you when you contact us via the website contact form, email, phone, or WhatsApp.
  • Automatically through hosting logs when you visit our site (standard website operation).
  • Through third-party platforms such as Google Maps embedded on our contact page (subject to Google's own Privacy Policy).

4. How We Use Your Information

  • To respond to your enquiries and provide quotes or proposals.
  • To deliver the website design, development, or hosting services you have engaged us for.
  • To communicate project updates, revisions, and milestones.
  • To issue invoices and manage billing.
  • To improve the performance and security of our website.
  • To comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal information on the following grounds:

  • Contractual necessity — to fulfil services you have requested.
  • Legitimate interests — to operate and improve our business, respond to enquiries, and prevent fraud.
  • Consent — where you have voluntarily provided information through a contact form or direct communication.
  • Legal obligation — where we are required to retain records under South African law.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information only where strictly necessary:

  • Service providers — hosting platforms (Netlify, Vercel), domain registrars, and payment processors used in delivering services to you.
  • Legal requirements — where we are required to disclose information by law, court order, or regulatory authority.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity.

All third-party providers are required to handle your data securely and only for the purposes we specify.

7. Third-Party Services

Our website uses the following third-party services that may process data independently:

8. Cookies & Tracking

Our website does not use advertising or tracking cookies. We do not run analytics platforms such as Google Analytics. Hosting logs (IP address, browser, page requests) are retained by Netlify for operational and security purposes.

If you interact with embedded third-party content (e.g. Google Maps), those services may set their own cookies on your device. Please refer to their respective privacy policies.

9. Data Retention

We retain personal information only as long as necessary for the purpose it was collected:

  • Enquiry and contact records — up to 2 years.
  • Client project records and communications — for the duration of the project plus 5 years for business record-keeping.
  • Invoicing and financial records — as required by South African law (generally 5 years).

After the applicable retention period, data is securely deleted or anonymised.

10. Security

We take the security of your personal information seriously and implement reasonable technical and organisational safeguards, including:

  • HTTPS/SSL encryption on all web pages.
  • Access restricted to authorised personnel only.
  • Regular software and dependency updates.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access — request a copy of the personal information we hold about you.
  • Correction — request that inaccurate or incomplete information be corrected.
  • Deletion — request erasure of your personal information where there is no lawful reason for us to continue processing it.
  • Objection — object to the processing of your personal information in certain circumstances.
  • Withdrawal of consent — withdraw consent at any time where processing is based on consent.
  • Complaint — lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below.

12. Children's Privacy

Our services are directed at businesses and adults. We do not knowingly collect personal information from persons under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date below. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

CTCON (Pty) Ltd (trading as CTCONTECH)
Email: ctconenquiry@gmail.com
Phone / WhatsApp: 082 320 3406
Location: Cape Town, South Africa

Last updated: March 2026